SHIPPING POLICY
All readily available orders are processed for shipping within 24 - 48 hours. For pre-ordered item(s), kindly allow 4 - 10 working days for your order to be made. Orders placed on Friday - Sunday will be processed starting the following working day.
We ship via DHL which takes 3-5 days.
Please ensure that you fill in the correct details such us your name, address and contact number for a fast and easy shipping experience. You will also be sent a tracking number to track your order.
In case you want to change your shipping address after you have placed an order, feel free to send us an email at hookdbyatsupegh@gmail.com
Customs Fees & Taxes
Domestic Taxes (Within Ghana)
- All applicable local taxes are included in the price of our products listed on the website.
International Orders and Customs Fees
- Orders shipped outside Ghana may be subject to import duties, taxes, and charges that are not included in the item price or shipping fees.
- These charges vary by country and are the responsibility of the customer. Please check with your local customs office for more information on current rates and procedures.
Responsibility for Customs Declarations
- All items are declared at their retail value for customs purposes.
- Please be aware that customs policies vary widely from country to country. We advise that you consult with your local customs office for information regarding possible customs duties or restrictions.
Delays Due to Customs Clearance
- While we strive for timely delivery, international shipments may occasionally be delayed due to customs inspections, which are beyond our control.
- In the case of significant delays, please contact us at hookdbyatsupegh@gmail.com for assistance.
Refusal to Pay Customs Fees
- If a package is returned to us due to refusal to pay customs fees, any return shipping costs, and fees incurred will be deducted from your refund.